Confirmation
An email will be sent to the email you provided with the order number and confirmation of the product you have order. This is also your invoice.
If you do not received a confirmation email from us within 1 hour from when you placed your email. Please contact us via email sales@funtasia.com.au or click on Contact Us on the website.
Proof of transaction request
Any order transactions that flag as possible fraudulent, we will send an email request for proof of bank/credit card transaction for that order.
It is the customer's responsibility to provide proof of purchase at our request.
Funtasia is not responsible to any delay to dispatch any parcel until proof of transaction is received.
Order will be cancel and refunded if customer is unable to provide proof of purchase.
Parcel Tracking for orders
A tracking number will be sent out to the email provided once dispatched.
It is the customer's responsibility to check email and track their order to ensure that they are home to received the parcel. Some email system will flag us as spam/junk so make sure you check your spam/junk folders.
If you don't receive an email from us within 24 to 48 hours from placing your order. Please check the email you provided or contact us via email sales@funtasia.com.au
You order will be placed in a safe place by our contract couriers if unattended.
Signature on Delivery
Most of our parcels are sent without signature on delivery. For signature with your delivery or please contact us to arrange prior to placing your order.
Please note due to covid19. It is recommended that where possible we suggest that orders to be placed in a safe area when delivered by our courier company. This to encourage a Zero Touch to prevent spreading of covid-19.
Parcel shipment inquiries
We will try our best to dispatch all orders ASAP. However, once its dispatch its the customer's responsibility to track and make inquiries with courier company regarding time of delivery.
If you need help with tracking or follow up with courier company, we are happy to assist.
Funtasia have multiple warehouse and store where we dispatch orders from. There are possibilities that a order will have multiple parcel sent from different locations. Customer will receive multiple tracking numbers if the orders are dispatched from multiple locations.
Please check our terms and conditions for standard and express shipping terms.
Discreet Packaging:
All orders are packed in Australia Post PostPak boxes, or unmarked plain boxes.
Delivery Prices:
Delivery within Australia is FREE for all orders with a total of $60 or more.
- A flat rate delivery fee of $10 applies if the order is to an Australian address and has a total of less than $50. Shipping cost subjec to change without notice
- Adult toys and sex toys uber delivery available Sydney Metro area only. Uber delivery within 2 hours from the time you order and price are subject to uber's price at the time of placing the order.
Do you ship to P.O. Boxes?
Yes we do but only to P. O. Boxes within Australia.
International Laws:
Remember that we take no responsibility for your nations customs policies that may be applied to your order in your country.
For any information regarding these matters, please e-mail us at: sales@funtasia.com.au
