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May 28, 2021

Why won't my toy pair with my phone?
How can my partner control my toy?
How do I know if my toy is compatible with my device?
How far away can my phone be from my toy?
Why isn't my toy responding to my app?

Having difficulty connecting your new smart sex toy to your phone?

Is your new app controlled adult toy acting up?

While technology has made toys much smarter so that your partner(s) can control them in the same room or across the world, they definitely come with some issues.

It may take a little effort to get things working correctly. However, it will be worth the wait.

We're going to go over some basic troubleshooting for all app controlled toys along with some brand specific information.

General Troubleshooting Smart Toys

Now, you'll probably roll your eyes a few times while reading this, but it's worth it to try everything to make your sexy investment work.

Just like all things with technology, troubleshooting your app-controlled sex toy should always start with trying the basics:

  • Try turning your phone and the toy on then off
  • Make sure your app-controlled sex toy is fully charged
  • Make sure that your toy is compatible with your phone
  • Make sure you've downloaded the correct application to pair with your toy
  • Make sure your phone is running the latest version of software 
  • Make sure you're connected to WiFi or cellular data on your phone
  • Ensure that you have Bluetooth enabled and turned on - you may need to go into the "Settings" area of your phone and give the sex toy app permission to use your Bluetooth
    • If it is already on, try switching it off then back on after a few seconds
  • Try holding the button on your toy for 5+ seconds to see if it needs a manual restart
  • Try uninstalling and reinstalling your application
  • Make sure your phone and toy are within range of each other - generally within 10 feet or 3 meters

Specific App-Controlled Toy Brands

We're going to talk about the three big players in the field of teledildonics

Each one comes with its own specific information, requirements, and compatibility. 


We loveWe-Vibe smart adult toys. However, their brand does tend to have more issues than others. 

Through our own research, we've found that these toys connect best when lovers are further apart - yes, we've done intercontinental research for you! 

Once they're sorted, you'll find they're definitely worth the extra steps.

Supported Devices

We-Vibe toys won't work with every phone - make sure that your smartphone meets the criteria before buying

  • Apple Devices (iOS9 or newer):
    • iPhone - 4S, 5, 5C, 6, 6 Plus, 7, 7 Plus, or newer
    • iPad - 3rd generation or newer
    • iPad Mini - All generations
    • iPod Touch - 5th generation or newer
  • Android Devices (Android 4.4 or newer):
    • Google Pixel
    • HTC Droid
    • HTC One (M7, M8, or newer)
    • LG Nexus
    • OnePlus One
    • Samsung Galaxy (S3, S4, S5, S6, S7, or newer)
    • Samsung Galaxy Nexus
    • Sony Xperia Z3

Some devices are compatible with We-Vibe toys but are not listed above. That's because they haven't been thoroughly tested, so their compatibility can't be guaranteed.

Common Issues

  • My We-Vibe is paired but isn't responding to the app.
    • As a default factory setting, your We-Vibe toy will go into sleep mode after 30 minutes of inactivity. Touch the power button on your toy to wake it up. If you want to change this setting, go to thesettings area of your menu.
    • Make sure that your phone and toy are within 10 feet or 3 meters of each other.
  • My partner did not get the link via SMS/text or email.
    • Make sure both you and your partner are connected to cellular data or WiFi.
    • Try again by choosingConnect to my Lover from the menu - double-check the phone number or email address is correct.
      • If this doesn't work, ask your partner to try sending you the request instead.
      • If you sent it via email - make sure you check your "spam" or "junk" folders.
  • The link I sent my partner doesn't work.
    • Try removing your lover (temporarily) by clickingsettings, thenRemove Lover, then invite them to play again.
      • Keep in mind that you can only have one We-Vibe lover at a time, so you may need to delete some previous lovers.


Slightly newer to the teledildonics industry,Satisfyer products are affordable and intelligent. They all come with a 15-year guarantee, and their app boasts four stars in Apple App Store.

Supported Devices

All Bluetooth equipped Satisfyer products can be connected to their app. However, if you want to check the latest updates, you canfollow this link to make sure you have an app-friendly product.

  • Apple Products
    • iPhones running iOS 11 or newer
    • iPads running iOS 11 or newer
    • Apple Watch Series 4 or newer
  • Android Devices
    • Android 6.0 or newer
    • Android Tablets 6.0 or newer

Common Issues

  • How do I pair my Satisfyer with the app?
    • Turn on your sex toy and activate Bluetooth mode - this is done by holding the primary button for 4 seconds. Release the button when you feel the double haptic pulses. ClickMy Satisfyers screen in the app and tap to connect.
  • How do I unpair my Satisfyer toys?
    • Go toMy Satisfyers and tap the arrow on the right side of the screen next to the device you want to unpair. Clickforget device.
      • If you're using an iOS device, go to yourSettings folder on your device, and go to the Bluetooth option. Select the device you want to unpair and choose toforget this device from the menu
  • My Satisfyer is detected by the app but isn't connecting. 
    • Try removing your Satisfyer toy in your phone's Bluetooth settings menu, then do a factory reset of your toy before trying to reconnect to the app.
  • How do I do a factory reset of my Satisfyer toy?
    • Use your device manual (found in your product box or download it from the Satisfyer website) and find thefactory reset button. Hold the button for 10 seconds. You'll feel 3 haptic pulses in a row. Following this, there should be 5 more quick pulses in a row to indicate that you've successfully restored your device to factory settings.
  • Why is my Satisfyer not detected by the app?
    • Ensure your device is in Bluetooth mode (see above) by holding the primary function button for 4 seconds. Ensure that your device isn't already paired with another phone or tablet. You have to unpair your device to enable it to connect with a new tablet or phone.
  • How close do my toy and phone have to be?
    • They must be within 10 meters or 32 feet of each other for theClose Rangefeature to work.
  • How can I pair my device with the Satisfyer Connect on a different smartphone?
    • You'll have to unpair the device with the first phone or tablet. Then, you can use your toy with another smartphone or device.
  • Does the app work without WiFi or cellular service?
    • Only theClose Range functions will work when you're disconnected from WiFi and cellular services. The other functions, such asPartner Play andCommunity Share, require WiFi or cellular signal.


This company is renowned for its apps' nearly flawless connectivity. However, no smart toy is perfect. If you encounter any issues, this is a great place to start.

We're going to be speaking specifically about theLovense Remote app. However, many of these suggestions will apply to their other camming applications as well.

Supported Devices

The Lovense Remote app is incredibly versatile and connects with most Bluetooth enabled devices.

  • Apple Devices
    • iPhone with iOS 9.0 or newer
    • iPad Air with iOS 9.0 or newer
    • iPad Mini with iOS 9.0 or newer
    • iPod Touch with iOS 9.0 or newer
    • Mac computers with Bluetooth 4.0 enabled
  • Android Devices
    • Any product running 4.3 and later with Bluetooth 4.0 enabled
  • Personal Computers (PC)
    • You'll need the Lovense USB Bluetooth Adapter to connect. You can also use the old version of the dongle to connect your Max or Nora.

Common Issues

  • I'm being asked for my "pairing code" to connect with Bluetooth. What is the "pairing code"?
    • You don't need to pair the toy in your system's Bluetooth. Just use the app to search for your toy.
  • Can I change my email address attached to my account?
    • For security purposes, Lovense can't change the email address you initially signed up with. If you want to change your email address, you'll have to make a new account.
  • Can I block someone on the Lovense Remote app?
    • If you have a new friend request, you can clickdecline. This will prompt the question: do you also want to block this person? - you can clickyes.
  • Can I unblock someone on the Lovense Remote app?
    • Of course! Go to thesettings option in your app, then chooseblocked contacts. You'll be able to unblock friends or accept previously rejected friend requests.
  • How do I delete a contact?
    • For iOS - wipe your finger to the left, click on the person's contact, and you'll see thedelete option.
    • For Android - click and hold onto the contact, and you will be given the option toremove the person from the friend list
  • How can I link my Spotify account with the Lovense Remote app?
    • This feature is for Premium members only - make sure your account is upgraded, then try restarting your app.

If you have any further issues, try going to their company's website and look for additional details. Also, while you're there, make sure your product's warranty is registered!

Good luck and have fun playing!



Get out there, Get in there, and Get off there!

Elaine S. Turner

Sexuality Educator, Sex Coach, and Sexual Wellness Brand Consultant


7 min read

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