Return Policies and Procedures
Funtasia the Adult Shop provides it's services to you on the following terms and conditions. By placing an order you agree to be bound by these terms and conditions:
Funtasia the Adult Shop offers product warranty on all products, which is valid for 14 days from the date the product leaves our warehouse.
If the product is found to be faulty, it will be replaced with the same product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the product.
Refund will only be offered when we cannot replaced the same product.
Refund or replacement will not be offered if products found to be physically damaged or water damaged caused by customer.
Shipping damaged to product must be reported back to Funtasia the Adult Shop immediately (within 24 hours) upon customer received the product.
Product must be returned to Funtasia the Adult Shop with full original packaging, manuals and accessories.
Customer must retain the products display packaging for the warranty period as we ask you to include the display packaging with the returned product.
Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly.
Your satisfaction is important to us but we do not offer a satisfaction guarantee on any of our products, however we will do our utmost to keep our customers happy and satisfied.
It is the customer's responsibility to return the faulty product together with it's display packaging. It is the customer's responsibility to pay for the return shipping fee.
The replacement product will be sent out to you, at no charge, within 5 working days.
Exclusions
Replacement and refunds under warranty do not apply if the product or batteries have not been installed, operated and maintained in accordance with any instruction provided with the product.
If the product has been used in a manner other than for which it is designed.
To the extent permissible by law, warranties will only apply to products used for personal/private use. Using products purchased from Funtasia for commercial use will void the warranty.
Funtasia do not offer exchange or refund for change of mind or if product do not meet expectation in any way. Please choose carefully and contact us if you need more information about the product before purchase.
Is it recommended that you come into one of Funtasia store to use the tester to better understand the product to prevent from purchase incorrect product.
If the product is physically damaged or water damaged.
Consumables products such as lubricants, arousal oils, massage oils, novelty enhancement herbal pills and tablets, sex candy and enhancement creams or sprays. Please checked expiration date when you purchase the product and checking packaging faults before opening.
All our Consumables and enhancement products are novelty products and do not guaranteed performance.
Procedures for Warranty Claims
You must advise us by email within the 14 day warranty period together with a detailed description of the problem.
Our customer service team will then evaluate the problem and reply with a solution or instructions for the return of the product.
Funtasia the Adult Shop must received the faulty product to confirm fault before we can process a replacement or refund.
If the product is to be returned, it is a condition of warranty that you securely pack the faulty product together with it's display packaging to:
TJ & R Investments
1037A Victoria Rd
West Ryde
NSW 2114
When returning you product, please make sure you include your full name, your order number and also a contact phone number if different from the one you may have already given us. This will help us to resolve the issue quickly, should we need to contact you.
Funtasia operates under Australia Retails laws. We offer warranty and returns as per Australian Retail laws. Funtasia only cover product warranty within the warranty period as outlined on the Warranty and Returns page.
Where product is covered with extended warranty by manufacturers, it is the customer's responsibility to contact the manufacturer.
Before Returning Your Adult Toy
Our customer service team may ask you to follow some simple testing points:
Make sure you are using the correct batteries.
Make sure that the batteries have been installed correctly.
Try new batteries.
Make sure the battery connectors are not wet or have moisture.
Helpful Tips in Looking After Your Adult Toys
Never use any toy that is NOT waterproof in the shower or bath. Do not allow water into the battery compartment of ANY toy. Always make sure your waterproof toy is TIGHTLY closed before immersing in liquid.
Remove the batteries when the toy is not in use.
Make sure that your toy is turned off when not in use.
Duracell or Coppertop batteries sometimes do not work in adult toys. Extra heavy duty batteries are recommended.
Always use rubber compatible lubricant with your toy. Oil and Vaseline are NOT COMPATIBLE and can cause damage to latex based materials including condoms. Silicone lubricant is not suitable for use with silicone toys, as it can cause the material to deteriorate. Water based lubes are the safest to use with all products.
Toys made from Cyberskin, Loveclone, Jel-Lee and similar materials require the use of talc to maintain their lifelike texture. After washing your toy, allow to air dry completely and coat all surfaces with unscented talc or corn flour. Always store toys made from jelly or lifelike materials separately from each other and from latex rubber toys, as contact with each other can cause colors to bleed and the deterioration of the material.
Should you have any questions or need any more information, our customer service team are pleased to help.
You can email us at sales@funtasia.com.au or click on the Contact Us link to send an enquiry.
